PAHRD Courses
PAHRD aims at strengthening the knowledge and skills as well as changing the attitudes of middle and top management with a view to improve their efficiency, effectiveness and responsiveness in their job performance. Its role is to act as a catalyst for change in organizations and assist them to achieve and maintain a competitive edge.
Aim
To enables the participants to handle both discipline and grievance challenges as they arise at the workplace. This would encourage a friendly and orderly working environment.
Course Objectives
- To appreciate the need to observe standards
- To be compliant with disciplinary procedures as stipulated
- To be compliant with grievance procures as stipulated.
Target Group
All public servants
Course Synopsis
Participants are guided on how to follow disciplinary procedures and grievance procedures as stipulated in the Codes of Good Practice. The ultimate goal is to ascertain that rules are observed, standards are maintained, performance is improved, and misunderstandings are reduced. The course further creates an
environment for public officers to raise their complaints and dissatisfaction; to afford the employer an opportunity to handle public officers’ grievances fairly and effectively.
Duration : 3 DAYS
Aim
To provide participants with communication skills pertinent in the relay and management of public sector information within and across government ministries and departments in order to improve organisational and individual competence.
Course Objectives
- To communicate through established channels
- To use appropriate communication tools
- To overcome barriers to communication at the workplace
Target Group
Public officers at various levels of operation in an organisation.
Course Synopsis
This course introduces public officers to both vertical and horizontal communication channels. It discusses various communication tools used in government departments particularly the kind of content ingrained, authority to produce the documents and their storage. The course would augment effective and efficient
transfer of information in the public sector by clarifying lines of reporting and general work relationships.
Duration : 3 DAYS
Aim
To provide public officers in managerial positions with leadership skills to foster creativity, innovativeness, and competitiveness within work teams.
Course Objectives
- To identify appropriate leadership style suitable for themselves and the organisation.
- To maintain team coherence through effective leadership.
- To motivate their work teams.
Target Group
First time managers
Course Synopsis
This course introduces participants to leadership skills; the process of leadership; power relations; motivational aspects of leadership; choice of right leadership styles and organisational dynamics. The participants will be able to entrench both acquired and in-born leadership skills at the workplace by coming up with realizable vision, feasible mission and implementable strategies beneficial to their organisations and the Lesotho Public Sector at large.
Duration : 5 DAYS
Aim
To equip participants with necessary skills essential in both manual and e-records management in the public service in order to properly create, circulate and store office records as well as dispose of obsolete ones.
Course Objectives
- To manage public records with effectiveness
- To integrate e-records management into the manual system
Target Group
The course is suitable for all registry staff as well as officers whose role includes records keeping.
Course Synopsis
This course introduces participants to registry procedures and examines different methods of storing information.
Duration : 10 DAYS
Aim
To provide managers with the requisite skills for positive
management of conflict in order to minimize workplace disputes.
Course Objectives
- To apply techniques needed to manage conflict situations both at work and in their personal lives.
- To resolve conflict by invoking the most effective decisions leading to Win-Win situations.
Target Group
Both Middle and Top Mangers
Course Synopsis
This course brings in participants to conflict flaws, decision making process, collaborative conflict management and managing stress at all levels. It will help to increase performance and enhance service delivery.
Duration : 5 DAYS
Aim
To enables participants to identify the key ingredients for successful change and sets out a range of skills and techniques to help participants handle change more effectively.
Course Objectives
- To demonstrate transformational changes leading to organisational development.
- To deal with resistance and managing change.
Target Group
Both Middle and Top Mangers.
Course Synopsis
This course will assist participants in understanding organisational structure, building support network,
overcoming the Classic Blockages, making it happen and pushing ahead and managing change. This course will enable participants to initiate change; exercise on change readiness; recognize resistance and effectively undergo change.
Duration : 3 DAYS
Aim
To facilitate managerial excellence on presentations and public speaking in order to foster credibility in information dissemination forums.
Course Objectives
- To integrate presentation skills and public speaking techniques into their daily work activities.
- To design and create electronic presentation with graphical, audio and animation effects to enhance communication.
- To present reports and other documents to audience electronically.
Target Group
Both Middle and Top Management
Course Synopsis
This course will facilitate managerial excellence on presentation and public speaking. It will enable participants to plan for presentations; develop speech techniques; handle questions and manage time. It will improve confidence in public speaking.
Duration : 10 DAYS
Aim
To expose the executives to practical techniques of strategic planning, development, implementation and monitoring.
Course Objectives
- To develop and implement strategic plans
- To plan and use the techniques of effective organisational resource management.
Target Group
Human Resource Managers, Line-Managers and Departmental Heads
Course Synopsis
This course introduces participants to the strategic planning process as it applies in the public sector, it exposes them to strategic thinking; environmental scanning techniques; and optimal strategic choices. The course will enable the participants to pursue national priorities with broader understanding of pertinent issues affecting service delivery and enable them to take opportunities on international developments that are relevant to Lesotho.
Duration : 10 DAYS
Aim
To introduce participants to the processes and policies that would create opportunities for continuous organisational performance in order to enable for the achievement of organisational goals with effectiveness.
Course Objectives
- To implement performance measurement techniques effectively
- To employ performance management tools accurately
Target Group
Human Resource Managers, Line-Managers and Departmental Heads
Course Synopsis
This course introduces participants to policies and practices in Public Sector Management; performance management Process; performance Appraisal System and Training and Development techniques meant to augment the system.
Duration : 5 DAYS
Aim
To provide personal and professional skills for participants who are first point of contact for customers. This will enable participants to portray a positive cooperate image to clients.
Course Objectives
- To take more responsibility for complete customer satisfaction and will handle customer objections and complaints positively.
- To maintain professional customer-led cooperate image.
Target Group
First line-managers, receptionists, chauffeurs, office assistants, personal and ministerial secretaries, and protocol staff.
Course Synopsis
These course conscientizes participants to the consequences of quality service delivery; putting customers’ needs first, managing first impressions and communicating positively consistently at workplace. The course will lure improved customer satisfaction through various means including promoting and
publicising products and services that their respective organisations offer.
Duration : 3 DAYS
Aim
To empower officers to navigate appropriate motivation techniques and diverse cultural contexts.
Course Objectives
- Learn to apply appropriate motivation techniques.
- Identify appropriate leadership styles to suit the readiness of the subordinates.
- Devise a strategy that builds synergy with the subordinates.
- Work out a personal plan of action to affirm lessons learnt.
Target Group
Lower and middle management
Course Synopsis
This course will assist participants in understanding definition of supervision, Supervision responsibilities,
Benefits of supervision, Common barriers to effective supervision, Overcoming barriers.
Duration : 1 DAY
Aim
To enable the Human Resource practitioners to standardize their functions and familiarises them with human resources management processes and procedures so that there is effectiveness, efficiency,
consistency, and transparency in the delivery of services.
Course Objectives
- To comply with laws and policies governing the public service.
- To apply best human resources management practices.
Target Group
Human Resource Officers
Course Synopsis
This course introduces participants to human resource management procedures, processes, and policies. The course covers recruitment and selection, training and development, performance management, remuneration and benefits, employee relations and organisational development. The participants will be able to perform uniformly across the public serve.
Duration : 10 DAY
Aim
To enable the participants to translate legislation, rules, regulations, and policies regulating the public service. The participants will be able to implement the legislation, regulations and codes as expected in order to augment productivity and enhance service delivery.
Course Objectives
- To maintain compliance with the laws governing public servants in Lesotho.
- To acquaint participants with pertinent clauses that affect their daily work operations..
Target Group
All public officers
Course Synopsis
This course introduces participants to the Public Service legal framework such as: Constitution of Lesotho, 1993; Public Service Act, 2005; Codes of Good Practice, 2005; Public Service Regulations, 2008; Basic Conditions of Employment for Public Officers 2011 so that they comply with the laws when performing their duties.
Duration : 3 DAYS
Aim
To enables the participants to handle both discipline and grievance challenges as they arise at the workplace. This would encourage a friendly and orderly working environment.
Course Objectives
- To appreciate the need to observe standards
- To be compliant with disciplinary procedures as stipulated
- To be compliant with grievance procures as stipulated.
Target Group
All public servants
Course Synopsis
Participants are guided on how to follow disciplinary procedures and grievance procedures as stipulated in the Codes of Good Practice. The ultimate goal is to ascertain that rules are observed, standards are maintained, performance is improved, and misunderstandings are reduced. The course further creates an environment for public officers to raise their complaints and dissatisfaction; to afford the employer an opportunity to handle public officers’ grievances fairly and effectively.
Duration : 3 DAYS
Aim
To enable the participants to translate legislation, rules, regulations, and policies regulating the public service. The participants will be able to implement the legislation, regulations and codes as expected in order to augment productivity and enhance service delivery.
Course Objectives
- To maintain compliance with the laws governing public servants in Lesotho.
- To acquaint participants with pertinent clauses that affect their daily work operations..
Target Group
All public officers
Course Synopsis
This course introduces participants to the Public Service legal framework such as: Constitution of Lesotho, 1993; Public Service Act, 2005; Codes of Good Practice, 2005; Public Service Regulations, 2008; Basic Conditions of Employment for Public Officers 2011 so that they comply with the laws when performing their duties.
